Privacy Policy
This Privacy Policy describes how LushRoom Store ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from LushRoom Store (the "Site"), or otherwise interact with us (collectively, the "Services"). Our Store is powered by Shopify, which supports our ability to provide Services to you.
By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
"Personal information" refers to data that identifies or can reasonably be linked to you. This does not include anonymized or de-identified information.
We may collect or process the following categories of personal information depending on how you use the Services:
A. Contact Information
- Name
- Email address
- Phone number
- Billing and shipping addresses
B. Payment & Financial Information
- Credit/debit card details
- Payment method information
- Transaction data and payment confirmations
C. Account Information
- Username and password
- Security questions
- Preferences and settings
D. Transaction Information
- Products viewed
- Cart and wishlist activity
- Orders placed, returned, exchanged, or canceled
- Purchase history
E. Communications
- Customer service messages
- Emails or chat messages sent to us
F. Device Information
- IP address
- Browser type
- Device identifiers
- Network information
G. Usage Information
- How you browse and interact with the Site
- Time spent on pages
- Click activity and navigation behavior
2. How We Collect Personal Information
We collect information through the following sources:
A. Directly from You
When you:
- Create an account
- Make a purchase
- Contact customer support
- Sign up for marketing or newsletters
B. Automatically Through the Site
Including through:
- Cookies
- Web beacons
- Analytics tools
- Your device while browsing
C. Service Providers
Such as:
- Payment processors
- Shipping partners
- Marketing and analytics providers
D. Third Parties & Business Partners
Such as:
- Social media platforms
- Advertising partners
3. How We Use Your Personal Information
We may use your information for the following purposes:
A. To Provide and Improve Our Services
- Fulfill and manage orders
- Process payments
- Manage customer accounts
- Customize and enhance your shopping experience
- Handle returns and exchanges
- Recommend products
B. Marketing & Advertising
- Send email or SMS promotions
- Display ads based on browsing behavior
- Provide personalized product suggestions
C. Security & Fraud Prevention
- Validate customer identity
- Detect and prevent fraudulent or illegal activity
- Protect our customers and the business
D. Customer Support
- Respond to inquiries
- Provide order/status updates
- Maintain communication history
E. Legal & Compliance
- Respond to lawful requests
- Comply with legal obligations
- Enforce policies and Terms of Service
4. How We Disclose Personal Information
We may share your information in the following cases:
A. With Shopify
Shopify processes your personal information to operate and support our store.
B. With Service Providers
Including:
- Payment processors
- IT services
- Shipping and fulfillment partners
- Customer support tools
- Marketing and advertising partners
C. With Business Partners
To support advertising and personalized marketing.
D. At Your Direction
Such as when:
- You request integrations
- You use social login
- You authorize a third-party app
E. For Legal Reasons
To comply with:
- Court orders
- Law enforcement requests
- Legal obligations
F. During Business Transactions
In events such as:
- Mergers
- Acquisitions
- Bankruptcy
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated "Last updated" date.
Last updated: November 25, 2025
Contact Us
If you have questions about this Privacy Policy or would like to exercise your rights, you may contact us at:
Email: lushloom.ca@gmail.com
Address: 3250 Forest Hill Ave, Montreal, QC H3V1C8, Canada.
